Privacy Policy
Effective Date: January 1, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
ME SureQuote™, operated by Meadows Exteriors LLC, collects the following information to provide you with accurate service estimates:
- Contact Information: Name, email address, phone number, and property address for sending quotes and service communications
- •Property Information: Property address, dimensions, satellite and map imagery, property measurements, complexity assessments, and other service-specific details necessary for accurate estimates
- •Service Preferences: Selected services, scheduling preferences, and special requirements
- •Payment Information: Payment transactions are processed securely through third-party payment processors (Stripe and PayPal). Meadows Exteriors LLC does not directly store your credit card numbers or bank account details
- •Technical Information: IP address, browser type, device information, and usage data for website functionality and security
2. How We Use Your Information
We use your information to:
- •Generate accurate service estimates and quotes
- •Communicate with you about your service requests
- •Schedule and coordinate service appointments
- •Improve our services and website functionality
- •Comply with legal obligations and protect our legal rights
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- •With service technicians and contractors necessary to fulfill your service requests
- •When required by law or to protect our legal rights
- •With your explicit consent
4. Third-Party Services and Data Processors
ME SureQuote™ uses the following third-party services to operate. Each of these services may collect or process your data in accordance with their own privacy policies:
- •Google Maps Platform: Used to display maps, satellite imagery, and geocode property addresses. Google may collect location data and usage information. See Google's Privacy Policy for details.
- •Google Calendar: Used to manage and schedule service appointments. Booking details including your name, address, and service information are stored in our Google Calendar.
- •Google reCAPTCHA: Used to protect our forms from spam and abuse. reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis.
- •Stripe: Used to securely process credit card and debit card payments. Stripe collects and processes your payment information in accordance with their privacy policy. We do not have access to your full card details.
- •PayPal: Used as an alternative payment method. PayPal collects and processes your payment information in accordance with their privacy policy.
5. Cookies and Tracking Technologies
ME SureQuote™ and its third-party service providers may use cookies, pixels, and similar tracking technologies to:
- •Ensure proper website functionality and security
- •Process and verify payments through Stripe and PayPal
- •Protect against spam and abuse via Google reCAPTCHA
- •Load and display Google Maps content
Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of ME SureQuote™.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Booking records and service history are retained for up to three (3) years after the last service provided for business and tax compliance purposes. Property data used for estimates may be retained to improve future service accuracy. You may request deletion of your data at any time by contacting us, subject to any legal obligations requiring retention.
8. Your Rights Under Virginia Law (VCDPA)
Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the following rights regarding their personal data:
- •Right to Access: Confirm whether we are processing your personal data and access that data
- •Right to Correct: Request corrections to inaccurate personal data
- •Right to Delete: Request deletion of personal data you have provided or that we have obtained
- •Right to Data Portability: Obtain a copy of your personal data in a portable, readily usable format
- •Right to Opt Out: Opt out of the processing of your personal data for purposes of targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
Meadows Exteriors LLC does not sell your personal data and does not use your personal data for targeted advertising or profiling.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within forty-five (45) days. If we require additional time, we will inform you of the reason and extension period in writing.
Right to Appeal: If we decline to take action on your request, you have the right to appeal our decision by contacting us at contact@MeadowsExteriors.com with the subject line "VCDPA Appeal." If you are not satisfied with the outcome of your appeal, you may contact the Virginia Attorney General's office to submit a complaint.
9. Children's Privacy
ME SureQuote™ is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal data, please contact us immediately.
10. Data Storage and Transfer
Your data may be stored and processed on servers located in the United States through our cloud service providers. By using ME SureQuote™, you consent to the transfer and processing of your information within the United States. We ensure that our service providers maintain appropriate security measures to protect your data.
11. Legal Basis for Processing
We process your personal information under the following legal bases:
- •Contract Performance: Processing necessary to provide you with requested services and fulfill our obligations (e.g., generating quotes, scheduling services, processing payments)
- •Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services, ensuring website security, and preventing fraud
- •Consent: Where you have provided consent, such as agreeing to our Terms of Service and this Privacy Policy before booking
- •Legal Obligation: Processing necessary to comply with applicable laws, regulations, or legal proceedings
12. Contact Information
For questions about this Privacy Policy, to exercise your VCDPA rights, or to submit a data request, contact us at:
Meadows Exteriors LLC
Email: contact@MeadowsExteriors.com
Phone: (540) 629-1304
Website: MeadowsExteriors.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the effective date, and where practicable, providing notice via email or through the ME SureQuote™ application. We encourage you to review this policy periodically.